FAQ's

WHERE ARE MY ITEMS MADE?

All items are made by us, Owl Creek Crafters, here in Griffin, GA. Some of our items are made using products from other small businesses. Every item purchased here truly supports small businesses!

ESTIMATED SHIPPING & DELIVERY TIMELINE

Custom orders are subject to a case by case delivery timeframe.

Embroidery products, laser engraved products, and 3D printed products are made to order and ship within 2-3 business days, delivery is dependent on the mail service.

Wood products and epoxy/wood products are listed as they are made and ship within 2-3 business days, delivery is dependent on the mail service.

CAN I RETURN MY ITEM(S)?

We do not accept returns or exchanges on wood products, hunting calls, and epoxy products due to the distinct characteristics for each individual piece. Please visit our return and refund policy for more information.

DAMAGES & REPLACEMENTS

Unfortunately some items will be damaged or even lost during shipping. We're happy to replace these items but do require you work with us to ensure this replacement. Please open your packages carefully. You must save all packaging, and send us the required photos for insurance purposes. In some cases you may need to drop your package off at an eligible drop off location. Upon completion of those steps, we will begin production of your replacement.

HOW DO I CLEAN & TAKE CARE OF MY CUTTING BOARD?

Please check out our Cutting Board Care page for information regarding wood board care